Delete your account

Delete it in the app (fastest)

Open the Reloop app, go to Profile → Delete account, and confirm. The deletion takes effect immediately: you are signed out on every device and can no longer log in with that account.

What is deleted

• Your name, email address and phone number
• All saved pickup and delivery addresses and map pins
• Your saved-for-later devices, recently-viewed items and shopping cart
• Your payout bank account or UPI details on file
• Your login history and every active session
• Your newsletter subscription, if you had one
• Your name and contact details on any support messages (the message text is kept so open issues can still be resolved)

What is retained

Order, quote and payment records are kept in anonymized form — no longer linked to your name, email or phone number — because Indian tax and accounting law requires sales records to be retained. A device you sold us keeps its IMEI history for as long as we hold or have resold the unit, again disconnected from your identity. None of this can be used to identify or contact you.

Can’t use the app?

You can also request deletion without the app: send us your registered phone number via the contact form, by email to aditi@reloop.in, or by calling +91 93102 49840, stating that you want your account deleted. We may contact you on the registered number to confirm the request is really yours. Requests are processed within 7 days.

Just want a break?

If you only want to stop using Reloop for a while, you can deactivate your account in the app instead (Profile → Deactivate). Deactivation locks the account without erasing it. Deletion, by contrast, is final. See the privacy policy for the full picture of how your data is handled.