For the Reloop mobile app and website at https://reloop.in, operated by Reloop Technologies Pvt. Ltd. Last updated: 12 September 2026. By creating an account, accepting a quote, or placing an order you accept these terms.
Reloop runs two connected services. On the sell side, you get an instant quote for a used phone, hand it over for pickup, and we pay you once it passes inspection against the quote. On the buy side, you buy a refurbished phone we have graded, tested and put a warranty behind. These terms cover both; sections 2–4 apply to everyone, 5–7 to selling a phone to us, and 8–10 to buying one from us.
You need an account to sell or buy through Reloop. You must provide accurate details, keep your login credentials (including one-time codes sent to your phone) to yourself, and be at least 18 years old, or use the service under the supervision of someone who is. You are responsible for activity on your account. We may suspend an account used fraudulently, abusively or in breach of these terms — including an attempt to sell us a device you do not own or one with a blacklisted IMEI. You can deactivate or permanently delete your account at any time from the app — see the account deletion page.
Every price and quote is shown in Indian Rupees and includes GST where applicable. Obvious pricing errors may be corrected and the affected order or quote cancelled and refunded.
These terms are governed by the laws of India. Subject to any rights you have to bring a claim before a consumer forum, the courts at Delhi, India have jurisdiction over disputes arising from them. Nothing in these terms limits liability that cannot be limited under Indian law, including under consumer protection law.
The price you're shown before pickup is an instant estimate, based on the model, storage and condition answers you give us. It is not final. Our field agent or inspection centre re-checks the device against two independent scales — a cosmetic grade (screen and body condition) and a functional grade (whether every part of the phone actually works, including battery health) — because a phone can look excellent and still fail a functional check, or the reverse. If the inspected condition differs from what you declared, we send you a revised offer before we proceed; you can accept the revised offer or ask for the phone back at no cost.
By selling us a phone you confirm you are its lawful owner, it is not reported lost or stolen, and it carries no outstanding finance. We check every device’s IMEI against blacklist and finance-lock databases before payment; a device that fails this check is returned to you unpaid, and may be reported as required by law. Before resale or disposal, every device we take in has its storage erased using an industry-standard method appropriate to what happens to it next. You are responsible for backing up and signing out of your own accounts before handover — we do not access your data beyond what the wipe process itself requires.
You can cancel a pickup any time before our agent collects the device, at no charge. Once inspection confirms a final offer and you accept it, payout is sent to the bank account or UPI ID you provide, typically within the timeline shown at acceptance. A phone you decline to sell — because inspection lowered the offer, or for any reason before you accept — is returned to you at no cost.
Every phone listed for sale carries the cosmetic and functional grade, and the battery health percentage, found during inspection — shown on its product page, not just a single letter. An order is an offer to buy; we accept it when we confirm it and begin preparing it. If a specific unit becomes unavailable after you order — refurbished stock is one physical device per listing, not a restockable SKU — we cancel that line and refund it in full rather than substitute a different unit without your consent.
Every refurbished phone we sell carries the warranty period stated on its product page (typically six months) against hardware and battery defects, and a replacement window (typically seven days from delivery) if you are not satisfied with the device you received. This is in addition to, not instead of, your rights under Indian consumer protection law.
Accepted payment methods are shown at checkout. Delivery estimates shown at checkout are estimates made in good faith, not guarantees. Anything that arrives damaged, not matching its listed grade, or faulty is covered by our returns & refunds policy. Our liability for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential losses.
Questions about these terms? Reach us through the contact form or by phone at +91 93102 49840.